Refund policy

RETURN & EXCHANGE WINDOW

Returns and exchanges must be initiated 30 days after receiving your order.

To manage your order, click here.

ELIGIBILITY REQUIREMENTS 

To be eligible for a return or exchange, all items must be: 

  • Unworn and unwashed
  • Free of pet hair, odors, stains, or blemishes
  • Returned in original condition, neatly folded, and in the original bag
  • Original hang tags attached
  • Original invoice/receipt included 

Items returned are subject to review and quality control upon arrival. 

Items returned with pet hair, odor, dirt, or other blemishes may be accepted at our discretion and will incur a $20 blemished-item fee, which will be deducted from your refund or store credit. 

RETURNS AND EXCHANGE OPTIONS

  • EXCHANGES
    • Exchanges may be for the same item or different item with the balance paid out as store credit or the additional cost charged at checkout.
    • Exchange may be done instantly, but is subject to a credit card hold until the returned item is processed.
    • Discounts applied at purchase will be honored unless the item is Final Sale
    • Customer is responsible for return shipping
    • Shipping & Handling Fee: $15 (waived with Checkout Plus*)
  • RETURN FOR STORE CREDIT
    • Store credit is issued via Shopify gift card
    • Customer is responsible for return shipping
    • Shipping & Handling Fee: $15 (waived with Checkout Plus*)
  • RETURN FOR REFUND
    • Refunds are issued to the original payment method
    • Customer is responsible for return shipping
    • Shipping & Handling Fee: $15 (waived with Checkout Plus*)
    • Transaction Fee: $20


* Checkout Plus may be purchased as insurance for return and exchange shipping fees. Checkout Plus fees are applied optionally at the time of initial checkout. Checkout Plus does not cover Refund Transaction fees.

FINAL SALE ITEMS

Products marked as Final Sale are not eligible for return or exchange. 

Items purchased during promotional events – including but not limited to our Pre-Fall Event, Black Friday, Cyber Monday, or any promotional event – are Final Sale. No exceptions.

ORDER CHANGES & ALTERATIONS (PRE-SHIPMENT ONLY)

Orders may be modified within 24 hours of purchase, provided the order has not shipped. Available options include:

  • Order cancellation
  • Item swap
  • Shipping method change
  • Shipping address update
  • Contact information update